Reschedule or cancel a booking
How to move or cancel an appointment, and how that works with deposits and reminders.
Plans change. Move or cancel the booking, then check your calendar and confirm the new details.
Moving a booking
Open the booking in your calendar and reschedule it to a new time: drag it or pick a new slot. Check the new time appears correctly, tell the customer what changed and confirm the old slot is available before offering it again.
Cancelling
Cancel the booking from the calendar so the time can be offered again. Handle any deposit under the terms shown when the customer booked and the circumstances of the cancellation. Tell the customer whether you have refunded it, transferred it or applied another agreed outcome.
Show a clear, fair cancellation policy on your booking page and include the change route in reminders. This gives you and the customer the same information to refer to.